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      EXPED black and white logo

      JOB TITLE: Customer Services Specialist I

      Who is Exped?

      EXPED USA is a subsidiary of the outdoor brand, EXPED AG of Zurich, Switzerland. With an office in Tacoma, Washington, our small team works as a distributor (sales, marketing, customer service, shipping, logistics) of EXPED’s tents, sleeping mats, sleeping bags, backpacks, and other innovative outdoor gear.

      What Will You Do?

      As a member of the Customer Service team, the Customer Service Specialist I will provide a high level of service and support to Exped customers.

      The ideal candidate will have the following qualifications:

      • Two or more years outdoor industry customer service experience
      • Or two or more years retail experience in outdoor specialty shops
      • Excellent written and verbal skills
      • Proficiency with MS Office and ERP systems

      Responsibilities include, but are not limited to:

      • Provide phone support for dealer and consumer customers
      • Accurate order entry and shipment processing
      • Responding to consumer and dealer emails in a timely manner
      • Respond to comments, inquiries, and questions on Exped’s social media outlets
      • Resolve customer warranty claims
      • Become knowledgeable about all aspects of Exped’s product line
      • Assist in maintaining company databases
      • Assist in developing and improving processes/procedures
      • Facilitate the shipping of returns and parts
      • Facilitate industry professional purchase
      • Assist repairs department
      • Attendance may be required at industry tradeshows
      • Support and assist sales management and sales representatives
      • Responsible for opening and closing office

        All duties and tasks will be performed in a positive, professional manner, according to Exped LLC policies and procedures.

        Required Skills:

        • Excellent computer skills (Microsoft Office and order management systems)
        • Strong organizational and communication skills
        • Strong data entry skills
        • Teamwork and flexibility are crucial to this position
        • Lifting or moving cartons up to 50 lbs

        Additional Information:

        • Job location – Tacoma, WA (in office position)
        • This position reports to Director of Operations
        • Non-Exempt position
        • Salary range is $18.50 to $20.50 an hour
        • Medical and dental insurance paid
        • Paid vacation
        • 401K match program

        Exped USA requires all new employees have and present proof of COVID-19 vaccination prior to employment.

        Resumes can be submitted by email (hr@expedusa.com) or mailed (1142 Broadway Suite 400, Tacoma, WA 98402). No phone calls, please.

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