Customer Service Specialist I

JOB TITLE: Customer Services Specialist I

Who is Exped?

EXPED USA is a subsidiary of the outdoor brand, EXPED AG of Zurich, Switzerland. With an office in Tacoma, Washington, our small team works as a distributor (sales, marketing, customer service, shipping, logistics) of EXPED’s tents, sleeping mats, sleeping bags, backpacks, and other innovative outdoor gear.

What Will You Do?

As a member of the Customer Service team, the Customer Service Specialist I will provide a high level of service and support to Exped customers.

The ideal candidate will have the following qualifications:

• Two or more years outdoor industry customer service experience
• Or two or more years retail experience in outdoor specialty shops
• Excellent written and verbal skills
• Proficiency with MS Office and ERP systems

Responsibilities include, but are not limited to:

• Provide phone support for dealer and consumer customers
• Accurate order entry and shipment processing
• Responding to consumer and dealer emails in a timely manner
• Respond to comments, inquiries, and questions on Exped’s social media outlets
• Resolve customer warranty claims
• Become knowledgeable about all aspects of Exped’s product line
• Assist in maintaining company databases
• Assist in developing and improving processes/procedures
• Facilitate the shipping of returns and parts
• Facilitate industry professional purchase
• Assist repairs department
• Attendance may be required at industry tradeshows
• Support and assist sales management and sales representatives
• Responsible for opening and closing office

All duties and tasks will be performed in a positive, professional manner, according to Exped LLC policies and procedures.

Required Skills:

• Excellent computer skills (Microsoft Office and order management systems)
• Strong organizational and communication skills
• Strong data entry skills
• Teamwork and flexibility are crucial to this position
• Lifting or moving cartons up to 50 lbs

Additional Information:

• Job location – Tacoma, WA (in office position)
• This position reports to Director of Operations
• Non-Exempt position
• Salary range is $18.50 to $20.50 an hour
• Medical and dental insurance paid
• Paid vacation
• 401K match program

Exped USA requires all new employees have and present proof of COVID-19 vaccination prior to employment.

Resumes can be submitted by email (hr@expedusa.com) or mailed (1142 Broadway Suite 400, Tacoma, WA 98402). No phone calls, please.