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      Question: 

      How do I repair a puncture in my drybag? 

      Answer: 

      Small punctures can be located easily by holding the drybag up against a light source (sunlight or headlamp); mark the puncture and apply the glue according to manufacturer’s instructions. Please note that the warranty covers materials and workmanship, not damage caused by use. Durable waterproof repairs of holes or tears can be made easily with a sleeping mat repair kit or with PU and silicone glue that can be purchased at your local outdoor gear shop. 
       
      Tip: Depending on the coating of your drybag, use either PU (polyurethane) glue for PU coatings or silicone glue on silicone coatings. 

       

      Question: 

      How can I clean packsacks and drybags? 

      Answer: 

      Packsacks and drybags (this is not brand specific) should never be washed in washing machines or dried in a tumble dryer, as this can lead to permanent damage of the fabrics and the PU coatings. Detergent residue and fabric softeners can also damage the coating of fabric. We recommend washing your drybag by hand in warm water using pH-neutral soap, baby shampoo or shower gel. Stains can be removed with a soft brush. Air dry thoroughly (no direct sunlight or heat source) and store in a dry place. 

       

      Question: 

      Should I treat the seams of an "extreme" version tent and how? 

      Answer: 

      The seams of a silicone-coated tent cannot be factory seam-taped. The seams are sewn with cotton-wrapped polyester thread that expands when wet to seal the stitch holes. The seams of an "extreme" series tent can be treated with a special silicone seam sealer. 

       

      Question: 

      Do I need to use a footprint? 

      Answer: 

      The footprint protects the tent floor from abrasion or damaging sharp objects, so when set-up will be on a rough surface, a footprint will increase the lifespan of a tent floor. 

       

      Question: 

      What is the best way to set up a tent? Wind direction, sun? 

      Answer: 

      Our 4-season tents are designed for optimal protection against wind and rain. This means that on one side the rainfly reaches the ground to protect the canopy from driving rain, wind and sand. The opposite side has a gap that allows free flow of air for venting. This also prevents high concentrations of carbon monoxide. Depending on conditions, tent orientation can provide either weather protection or enhanced ventilation to windward.  

       

      Question: 

      Why does a tent rainfly have a relatively low water column compared to a rain jacket? 

      Answer: 

      Because a rainfly is not subject to the pressure generated by shoulder straps on a jacket or a knee while kneeling on a tent floor, lighter coatings and/or treatments can be use. The waterproofness of a rainfly can be compared to an umbrella that is waterproof purely through the tension of the fabric – shedding water in the worst downpour.  

       

      Question: 

      What does the water column value mean? 

      Answer: 

      Water column, or hydrostatic pressure, is a unit of measurement used to describe the waterpoofness of fabrics. A 10 cm² fabric sample is tensioned under a column of water in a cylinder. The pressure at which droplets are pressed through the fabric indicates the point at which water can penetrate, establishing the level of waterproofness, expressed as the height of water in the column in millimeters. 

       

      Question: 

      How can I use a hydration bladder in my Mountain Pro pack? 

      Answer: 

      We recommend running the hydration tube between the main compartment and the lid (e.g. with slightly open roll-top inner shroud). Alternatively, the bladder can be placed under the lid when the roll-top is closed. 

       

      Question: 

      My backpack is damaged. Can it be repaired under warranty? 

      Answer: 

      Mechanical abrasion, cuts, tears, burn holes, rodent bites as well as damage through drag-and-drop are not covered by warranty. In most cases, these issues can be repaired at a moderate cost. 

       

      Question: 

      The coating of my backpack has delaminated. Why? 

      Answer: 

      Storage of a backpack in humid conditions or with wet gear inside can lead to hydrolysis and delamination of the PU coating. This is not covered by warranty and cannot be repaired. 

       

      Question

      How should I clean my backpack? 

      Answer: 

      Backpacks (this is not brand specific) should never be washed in washing machines or dried in a tumble dryer, as this can lead to permanent damage of the fabrics and the PU coating. Detergent residue and fabric softeners can also damage the coating of fabric.  We recommend washing your backpack by hand in warm water using pH-neutral soap, baby shampoo or shower gel. Stains can be removed with a soft brush. Air dry thoroughly (no direct sunlight or heat source) and store in a dry place. 

       

      Question: 

      I found the source of the leak in my sleeping mat. How do I make a repair? 

      Answer: 

      Here are a couple of helpful videos on making a repair to your sleeping mat. Also, you will find instructions in the repair kit which was included with your sleeping mat. 

       

      Question: 

      Will EXPED sponsor my adventure?  

      Answer: 

      EXPED USA is a small organization and we have a very small marketing budget. Because our emphasis is on developing and building gear of the highest quality, we simply don't have the resources to support the many expeditions and individuals who contact us about sponsorship and donations. We have a few long-standing relationships with adventurous friends, in Europe as well as the USA, who help us test gear and spread the word about the brand, but for now we aren't expanding this group. 

      Please understand that we cannot respond to everyone who contacts us about sponsorship. Our marketing department sees all the emails and if something fits with our goals they will reply.  

       

      Question: 

      Do I need to seam seal my tent? 

      Answer: 

      None of our tents require seam sealing to perform well in the field. However, because the seams on the flies of EXPED "extreme" (siliconized) models are not factory taped, some people like to apply seam sealer as insurance. It is important to match the right seam sealing product to your EXPED tent model. It is also vital that you follow the directions closely to ensure a proper and clean coating on your tent fly. 

      For any of our “Extreme” exostructure tents, we strongly recommend the use of Gear Aid Seam Grip SIL which is made specifically for siliconized nylon tent flies. 

      For all other EXPED tents please contact your local distributor with any questions regarding tent repair. 

       

      Question: 

      My tent pole broke - what do I do? 

      Answer: 

      If you are in the field, you can easily repair the pole by using one of the repair sleeves included with the tent repair kit. To make the field repair, slide the sleeve over the broken section of pole and tape it in place. When you return from your trip, contact us and we can assist with having the pole permanently repaired. 

       

      Question: 

      Are EXPED backpacks waterproof? And what is the difference between the terms “waterproof”, “weatherproof” and “water repellent.”  

      Answer: 

      Waterproof is defined as keeping water out of a pack or stuff sack in all conditions other than when submerged (submersion creates excessive pressure on roll-top closures, resulting in water penetration). 

      Weatherproof means that fabric and seams are fully waterproof, but zippers and hydration ports are not. Zippers used in weatherproof products are designed to shed small amounts of water, but are not fully waterproof.  

      Water repellent means that fabric surfaces have been treated with a durable water repellent (DWR) substance, which encourages water to form beads and not be absorbed into the outer-facing fabric (face fabric) of the gear. This reduces the time necessary for drying and also sheds dirt and grit. In some cases, a coating has also been applied to the inside of the fabric, which gives the fabric an additional resistance to water moving through to the inside. The seams of water repellent products are not factory-sealed and are not waterproof.  

      The EXPED pack line includes both waterproof and weatherproof models. Here is the list of some waterproof packs along with several highly weatherproof models: 

      Waterproof: Torrent 20/30/40/50, Work and Rescue 50, Typhoon 15/25, Kid's Typhoon 12, Cloudburst 15/25, Splash 15, Black Ice 30/45, Tempest Duffel  70/100/140 

      Weatherproof: Expedition 65/80/100, Mountain Pro 20/30/40/50, Serac 35 

      All other packs in the EXPED line are built with heavily coated fabrics to resist water penetration. These packs do not have factory sealed seams and typically emphasize other attributes such as durability or weight reduction and are designed to be used with our waterproof stuff sacks to keep contents dry.  

      Weatherproof backpacks use fabrics with a minimum 3000 mm water column and feature water-repellent zippers and taped seams. These are very water-tight but water will eventually pass through the zipper in heavy rain or if submerged. 
       
      EXPED’s waterproof backpacks are made of fabrics with 3,000 – 10,000 mm water column, feature taped seams and water-repellent zippers are only found on the outside pockets, not on the main compartment. The main compartment is sealed by a roll-top closure. 
       
      These models feature pockets that are water repellent but not waterproof. 
       
      No rule without exception: 
       
      A 100% waterproof zipper is used in EXPED Tempest Duffles. 

       

      Question: 

      Who is EXPED USA? 

      Answer: 

      EXPED USA is the Tacoma, Washington-based subsidiary of EXPED AG, headquartered in Zurich, Switzerland. We are a small group of outdoor adventurers handling all the sales, marketing, customer service, and warranty service needs for US-based customers.  We play corn hole at lunch, close for powder days and most importantly, get outside and use our gear as much as humanly possible! This allows us to provide first-hand knowledge and experience as you decide which of our products is best for your next adventure. 

      If you want to see more from EXPED USA, check out our Facebook, Instagram, YouTube channels for adventures and product information. 

      EXPED USA 

      Monday to Friday, 8am to 4pm (PST) 

      Phone: 866.326.4586 (toll-free) or 206.900.7583 

      Email:  service@expedusa.com 

       

      Question: 

      How do I return a product for warranty evaluation? 

      Answer: 

      All EXPED products carry a 5-year warranty for defects in materials and workmanship. At our discretion, EXPED will repair or replace any part that fails due to a manufacturing defect. Failures due to normal wear, negligence, and acts of nature can usually be repaired for a nominal charge. 

      Our goal is to keep gear out of the landfill by doing repairs whenever possible. Should you need repair or warranty assistance with your EXPED gear, we need to issue a return authorization number to you.  Please contact our customer service department for a return number and return shipping instructions and provide them with the following information: 

      Name 

      Shipping address 

      Phone number 

      Product model/size/color 

      Detailed description of issue 

      Proof of purchase 

      • When sending images, please make sure the file size is 1 Megabyte or less 
      • REI Garage Sale products are not eligible for warranty replacement 

       

      Question: 

      What is the warranty for EXPED products? 

      Answer: 

      All EXPED products carry a 5-year warranty for defects in materials and workmanship. At our discretion, EXPED will repair or replace any part that fails due to a manufacturing defect. Failures due to normal wear, negligence, and acts of nature can usually be repaired for a nominal charge.