0 Cart
Added to Cart
    You have items in your cart
    You have 1 item in your cart

      Tacoma-based EXPED USA, a subsidiary of Exped AG in Switzerland, is looking for a self-motivated, dynamic, strategy-oriented person to join their team as a full-time IT Technician.  We are a small, tightly knit group, and the person we hire will have an immediate impact on both the day-to-day technical-support needs of the team and the long-term IT strategy of the company. This position reports directly to the EXPED USA Vice President and will be based at our offices in Tacoma, WA.


      • User Technical Support: Assist employees with software, hardware, and systems issues (including remote and virtual environments) in a courteous and professional manner
      • New Employee Onboarding: Purchase necessary hardware and software/subscriptions, and provide orientation for new employees; create/configure new-user accounts for appropriate software and services
      • Hardware/Software Maintenance: Configure, maintain and support/troubleshoot computers, telephones, audio/visual systems, printers, and supporting software, hardware, and services; apply updates/upgrades as needed to maintain consistency and integrity
      • Systems/Network Monitoring and Coordination: Troubleshoot user-level systems/network issues, perform regular system backups, and as necessary communicate/coordinate broader or more complex systems/network issues with appropriate external partners
      • Telecommunications/Internet Provider Configuration, Coordination and Monitoring: Configure and update telecom auto attendant, hunt groups, etc.; Monitor internet service and report/communicate outages and updates to employees
      • ERP/EDI System Management: Maintain and troubleshoot system connectivity with warehouse and retail partners to ensure maximum uptime; work with and gather feedback from directors/users to address ongoing needs; implement best practices in a growing environment
      • Services/Systems Integration: Ensure relevant services are connected and transferring data/info as seamlessly as possible
      • IT Scaling/Futureproofing Assessment, Recommendations and Project Management/Coordination: Monitor and assess current systems, software, services, and hardware solutions, and recommend changes to optimally support company growth. Execute or coordinate the completion of any/all approved solutions.
      • Other Duties as Assigned


      • Minimum of 2-3 years of experience in similar role.
      • Bachelor’s in Computer Science, Computer Engineering or a similar degree, or equivalent experience.
      • Ability to work with and support both on-site and remote teams.
      • Excellent problem-solving and critical thinking skills
      • Good organization, time management and prioritization
      • Efficient troubleshooting abilities
      • Great customer service and interpersonal skills
      • Strong written and verbal communication skills with the ability to present info clearly.
      • Proof of COVID vaccination required


      Microsoft Windows and Mac Operating Systems, MS365, MS Outlook/Exchange, VOIP Telephone Systems (Comcast Business VoiceEdge), Remote Support Tools, Printers, Asset Management Tools (Dropbox, OneDrive), Quickbooks, ERP/EDI systems


      • Individual health and dental care covered 100%
      • Paid Time Off
      • 401K match program
      • Great discounts on gear
      • Exempt position

      Please submit resumes to hr@expedusa.com


      EXPED is a privately owned outdoor gear company based in Zurich, Switzerland, that makes award-winning sleeping mats, tents, backpacks, sleeping bags, and accessories. Founded in 1997, EXPED delivers Comfort Anywhere no matter the adventure – from family car camping to Arctic expeditions. EXPED USA directs the sales, marketing, and operations for the brand in the US.

      This website uses cookies to ensure you get the best experience on our website.