Job Title: Customer Service Specialist - Seasonal

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Who is Exped?

EXPED is a privately owned outdoor gear company based in Zurich, Switzerland, which makes award-winning sleeping mats, tents, backpacks, sleeping bags, and accessories. Founded in 1983, EXPED delivers Comfort Anywhere no matter the adventure – from family car camping to remote expeditions. EXPED USA, based in Tacoma, WA, is a subsidiary of Exped AG and manages all aspects of sales, marketing, and operations for the brand in the U.S. market.

 

What Will You Do?

As a member of the Customer Service team, the Customer Service Specialist will provide a high level of service and support to Exped customers.

The ideal candidate will have the following qualifications:

  • One or more years outdoor industry customer service experience
  • Or one or more years retail experience in outdoor specialty shops
  • Excellent written and verbal skills
  • Proficiency with MS Office and ERP systems

 

Responsibilities include:

  • Accurate order entry and shipment processing
  • Assist repairs department
  • Facilitate the shipping of returns and parts
  • Resolve customer warranty claims

Other duties may include:

  • Respond to consumer emails in a timely manner
  • Become knowledgeable about EXPED's product line
  • Assist with other department projects

All duties and tasks will be performed in a positive, professional manner, according to Exped LLC policies and procedures.

 

Required Skills:

  • Excellent computer skills (Microsoft Office and order management systems)
  • Strong organizational and communication skills
  • Strong data entry skills
  • Attention to detail
  • Teamwork and flexibility are crucial to this position
  • Lifting or moving cartons up to 50 lbs

 

Additional Information:

  • Salary: $22.00 per hour
  • Centrally located downtown Tacoma Office
  • Non-Exempt, full-time, seasonal position (July-October)
  • This position is an in-office position in Tacoma, WA
  • This position reports to the Customer Service Manager
  • Great discounts on outdoor gear available
  • Active, fun-loving, and outdoor-oriented staff
  • Dog-friendly office environment

Resumes can be submitted by email (hr@expedusa.com) or mailed (1142 Broadway Suite 400, Tacoma, WA 98402). No phone calls, please.