Orders and Returns
Orders:
Do I receive an order confirmation from your web store once my order has been placed?
Yes, our website will email you a confirmation of the order. Be sure to check Junk or Spam folders for the confirmation.
How long until my order ships?
Our warehouse is open Monday through Friday. Your order will be shipped within 2 business days from the time it was placed.
How do I modify or cancel my order?
To cancel an order, please contact our Customer Service Team, Monday through Friday, 8am to 4pm PST.
Email: questions@expedusa.com
Phone: 866.326.4586 (toll-free) or 206.900.7583
How do I track my shipment?
Once your order has shipped from our warehouse, tracking information will be emailed to you.
Shipping:
Where do you ship to?
Shipping is available to customers in the United States (including Alaska and Hawaii) and U.S. territories only. We do not offer international shipping or accept orders from freight forwarders at this time.
International customers may visit www.exped.com to find a local EXPED dealer or submit inquiries to info@exped.com.
What are my options for shipping service?
UPS Ground: Orders will ship within 2 business days and arrive to you within 8-10 days of placing your order.
UPS 2-Day: Orders will ship within 2 business days and arrive to you within 4-6 days of placing your order. Shipments to AK and HI may see increased delivery times.
UPS Next Day Air: Orders will ship within 2 business days and arrive to you within 2-3 days of placing your order. Shipments to AK and HI may see increased delivery times.
Priority Mail USPS: Orders shipping to PO/APO/AEO Boxes will be shipped via USPS Priority mail and arrive to you within 8-10 days of placing your order. Shipments to APO and AEO may see increased delivery times.
How much will I pay for shipping?
| UPS Shipping Rates | |||
| Order Total | $1.00 - $200.00 | $200.01 – $500.00 | $500.01 and up |
| Ground Service | $10.00 | $20.00 | $35.00 |
| 2-Day | $20.00 | $35.00 | $50.00 |
| Next Day Air | $25.00 | $55.00 | $75.00 |
| PO Box Shipments Only – Priority Mail USPS | |||
| Order Total | $1.00-200.00 | $200.01 – $500.00 | $500.01 and up |
| $10.00 | $20.00 | $35.00 | |
Used Gear Orders:
Used gear items are sold as-is and will come without packaging or tags. Item condition will be listed in the product description and will be accurate to the best of our ability.
How long until my used gear order ships?
Used gear orders are hand packed and shipped from our office in Tacoma, WA. While we make every effort to ship your order as soon as possible, please allow up to 3-5 business days from the time your order is placed for your item(s) to be sent out. Transit times and rates are the same as with new gear.
Orders that contain a mix of both used and new items will be split into two separate shipments.
Can I return used gear?
All sales of used gear and showroom samples are final.
Is used gear covered under EXPED's warranty?
Used gear and showroom samples will not be covered by EXPED's traditional warranty policy servicing new gear, however, it is important to us that you love the gear you use and use the gear you love – for as long as possible!
Should your gear need a little attention, repair and maintenance services are always available through our world-class repair shop in Tacoma, WA for a fee. Send any inquiries to service@expedusa.com and let us help keep your gear adventure-ready for years to come.
Returns:
Product returns to ExpedUSA.com must be made within 60 days of placing your order. All products returned for refund must be new, unused, and include all packaging for a full refund. Your refund will be issued to the original method of payment.
Used gear, closeout items, and orders made as part of EXPED's Pro Purchase Program are not eligible for return or exchange, but should you have an issue with your purchase please reach out to our Customer Service Team (contact below).
Only products purchased through ExpedUSA.com will be eligible for refund. Products purchased outside of ExpedUSA.com should be returned to the retailer from which they were purchased.
To start the return process, please contact our Customer Service Team at 866-326-4586 or questions@expedusa.com for a Return Authorization Number (RA#). All return requests must include proof of purchase and original order number. Once you have been issued a Return Authorization Number, the product may be returned to us.
Customers are responsible for the cost of shipping return items to ExpedUSA.com. We recommend using a carrier that offers insurance, as ExpedUSA.com is not responsible for lost or damaged packages.
Products returned for refund which do not meet our return standards may be denied or only receive a partial refund.
If you would like to start a claim for warranty or repair service, please see the Warranty and Repairs section for instructions.
How long until I receive my refund?
Once your return is received by us, refunds generally post to accounts 48-72 hours from the time EXPED USA refunds your transaction. Please note some banks may take longer to post transactions.
Exchanges:
If you would like to exchange your product for a different one, we recommend returning your new, unused product for a full refund and placing a new order.
EXPED USA Contact information:
Questions? Our Customer Service Team can be reached Monday through Friday, 8am to 4pm PST. We are closed most major holidays.
Email: questions@expedusa.com
Phone: 866.326.4586 (toll-free) or 206.900.7583