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      EXPED USA is hiring a Warranty Services Specialist

      EXPED USA is hiring a Warranty Services Specialist

      Warranty Services Specialist

      Who is Exped?

      EXPED USA is a subsidiary of the outdoor brand, EXPED AG of Zurich, Switzerland. With an office in Tacoma, Washington, our small team works as a distributor (sales, marketing, customer service, shipping, logistics) of EXPED’s tents, sleeping mats, sleeping bags, backpacks, and other innovative outdoor gear.

       

      What Will You Do?

      As a member of the Customer Service team, the Warranty Services Specialist will be responsible for receiving and processing customer repairs and returns.  This role will also provide a high level of service and support to Exped’s customers.

      The ideal candidate will have the following qualifications:

      • Two years or more experience in Outdoor Industry customer service or retail sales
      • Two years or more experience in warranty and repairs services
      • Excellent written and verbal skills

      Responsibilities include, but are not limited to:

      • Evaluating, testing, and repairing Exped products
      • Processing warranty replacements and customer credits
      • Facilitate the shipping of returns and parts
      • Resolve customer warranty claims
      • Maintain a clean and organized repair shop
      • Maintain inventory of parts and repair supplies
      • Manage warranty returns reports
      • Become knowledgeable about all aspects of Exped’s product line
      • Assist in maintaining company databases
      • Assist in developing and improving processes/procedures
      • Responsible for opening and closing office.
      • Assist with other Customer Service duties as required
      • Support Sales and Marketing as required

      All duties and tasks will be performed in a positive and professional manner, according to Exped LLC policies and procedures.

      Additional Information:

      • Job location – Tacoma, WA
      • This job is an office position in Tacoma, WA
      • This position reports to Director of Operations
      • Industry Competitive salary
      • Medical and dental insurance paid
      • Paid vacation

      Resumes can be submitted by email (hr@expedusa.com) or mailed (1142 Broadway Suite 400, Tacoma, WA 98402) No phone calls, please.

       

      EXPED USA

      1142 Broadway, Suite 400, Tacoma, WA 98402

       www.expedusa .com |hr@expedusa.com

      EXPED USA is hiring a Consumer and Warranty Services Specialist

      EXPED USA is hiring a Consumer and Warranty Services Specialist

      EXPED USA is growing! We are seeking a qualified candidate to join our customer service team. Job description and contact info below:

       

      Consumer and Warranty Services Specialist

      Who is Exped?

      EXPED USA is a subsidiary of the outdoor brand, EXPED AG of Zurich, Switzerland. With an office in Tacoma, Washington, our small team works as a distributor (sales, marketing, customer service, shipping, logistics) of EXPED’s tents, sleeping mats, sleeping bags, backpacks and other innovative outdoor gear.

      The ideal candidate will have:

      • Two or more years outdoor industry customer service experience
      • Or two or more years retail experience in outdoor specialty shops
      • Excellent written and verbal skills

      What Will You Do?

      Responsibilities include, but are not limited to:

      • Evaluating, testing and repairing Exped products
      • Accurate order entry and shipment processing
      • Responding to consumer emails in a timely manner
      • Resolve customer warranty claims
      • Provide phone support for EXPED customers
      • Processing warranty replacements and customer credits
      • Facilitate the shipping of returns and parts
      • Become knowledgeable about all aspects of Exped’s product line
      • Assist in developing and improving processes/procedures
      • Assist with Dealer Service duties as required
      • Responsible for opening and closing office.

      All duties and tasks will be performed in a positive and professional manner, according to Exped LLC policies and procedures.

      Required Skills:

      • Excellent computer skills (Microsoft Office and order management systems)
      • Strong organizational and communication skills
      • Strong data entry skills
      • Teamwork and flexibility are crucial to this position

      Additional Information:

      • Job location – Tacoma, WA
      • This position reports to Customer Service Manager
      • Non-Exempt position
      • Industry Competitive salary
      • Medical and dental insurance paid
      • Paid vacation

      Resumes can be submitted by email (hr@expedusa.com) or mailed (1142 Broadway Suite 400, Tacoma, WA 98402) No phone calls, please.

       

      EXPED LLC

      1142 Broadway Suite 400 Tacoma, WA  98402

       Phone 866.326.4586 | Fax 866.633.2406 |www.expedusa .com |