Due to the current high volume of customers, orders may require an additional 3-5 days processing time after being placed. For more information on normal ship times please visit our “Orders and Returns” page.
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      Warranty and Repairs

      What is the warranty for EXPED products?

      EXPED products carry a 5-year warranty for defects in materials and workmanship. At our discretion, EXPED will repair or replace any part that fails due to a manufacturing defect. Failures due to normal wear, negligence, and acts of nature can usually be repaired for a nominal charge.

      Need assistance with a warranty or repair claim?

      For customers in the USA:

      Our goal is to keep gear out of the landfill by doing repairs whenever possible. Should you need repair or warranty assistance with your EXPED gear please contact us for a return authorization number.

      To start this process please email the following information to service@expedusa.com :

      • Name
      • Shipping Address
      • Phone Number
      • Product Model/Size/Color
      • Detailed Description of Issue
      • Proof of Purchase
      • Photo of issue

      REI Garage Sale products are not eligible for warranty replacement.

      For additional assistance, please contact our Customer Service Department using the contact information below.

      Email: service@expedusa.com

      Phone: 866.326.4586 (toll-free) or 206.900.7583

      For customers outside the USA:

      Please contact EXPED Headquarters in Zurich, Switzerland by emailing info@exped.com