What is the warranty for EXPED products?
EXPED products carry a 5-year warranty for defects in materials and workmanship. At our discretion, EXPED will repair or replace any part that fails due to a manufacturing defect. Failures due to normal wear, negligence, and acts of nature can usually be repaired for a nominal charge.
Need assistance with a warranty or repair claim?
For customers in the USA:
Our goal is to keep gear out of the landfill by doing repairs whenever possible. Should you need repair or warranty assistance with your EXPED gear please contact us for a return authorization number.
To start this process please email the following information to firstname.lastname@example.org :
- Shipping Address
- Phone Number
- Product Model/Size/Color
- Detailed Description of Issue
- Proof of Purchase
- Photo of issue
REI Garage Sale products are not eligible for warranty replacement.
For additional assistance, please contact our Customer Service Department using the contact information below.
Phone: 866.326.4586 (toll-free) or 206.900.7583
For customers outside the USA:
Please contact EXPED Headquarters in Zurich, Switzerland by emailing email@example.com