Warranty and Repairs

What is the warranty for EXPED products?

EXPED products carry a 5-year warranty for defects in materials and workmanship. At our discretion, EXPED will repair or replace any part that fails due to a manufacturing defect. Failures due to normal wear, negligence, and acts of nature can usually be repaired for a nominal charge.

Need assistance with a warranty or repair claim?

For customers in the USA:

Our goal is to keep gear out of the landfill by doing repairs whenever possible. Should you need repair or warranty assistance with your EXPED gear please contact us for a return authorization number.

To start this process please email the following information to service@expedusa.com :

• Name
• Shipping Address
• Phone Number
• Product Model/Size/Color
• Detailed Description of Issue
• Proof of Purchase
• Photo of issue

REI Garage Sale products and used gear are not eligible for warranty replacement.

For additional assistance, please contact our Customer Service Department using the contact information below.

Email: service@expedusa.com

Phone: 866.326.4586 (toll-free) or 206.900.7583

For customers outside the USA:

Please contact EXPED Headquarters in Zurich, Switzerland by emailing info@exped.com