Warranty & Repairs

What is the warranty for EXPED products?

EXPED products carry a 5-year warranty for defects in materials and workmanship. At our discretion, EXPED will repair or replace any part that fails due to a manufacturing defect. Failures due to normal wear, negligence, and acts of nature can usually be repaired for a nominal charge.

REI Garage Sale products and used gear are not eligible for warranty replacement.

 

How do I file a warranty or repair claim?

For customers in the USA:

Our goal is to keep gear out of the landfill by doing repairs whenever possible. Should you need repair or warranty assistance with your EXPED gear please contact us for a return authorization number. 

To start this process, please complete the Warranty & Repair Service Request form below. 

For customers outside the USA:

Please visit our global contact page for instructions on how to file a warranty or repair claim in your region.


What if I need a replacement part for my EXPED product?

The process for requesting a replacement part is similar to filing a warranty or repair claim.

For customers in the USA, please send us your information with the Warranty & Repair Service Request form below. Please describe what part you need in the “Description of Issue” box. Whenever possible, please specify the size, name, and color of your product, as this may be necessary to know in order to send the correct part(s).

For customers outside of the U.S., please contact your region’s local distributor for assistance. A complete list of Exped distributors can be found at the bottom of this page: https://www.exped.com/en/contact.

Related video: How to Replace an EXPED One-Way Flapper Valve 

 

I bought an Exped mat second-hand, and it doesn’t hold air. What should I do?

Although used gear (purchased second-hand) is not covered under warranty, we will gladly repair any Exped product we think is salvageable in order to keep our gear out of the landfill for as long as possible. For customers in the USA, please send us your information by filling our Warranty and Repair Service Request form below to get started with the repair process.

For customers outside of the US, please contact your region’s local distributor for assistance. A complete list of Exped distributors can be found at the bottom of this page: https://www.exped.com/en/contact.

LOT Number Reference Guide:

Here are some general tips for finding the LOT # on each product. A LOT # is either printed directly on the product or will be on a black tag. Older model products will have a small white tag.

• Tents: There are three places to find the LOT # on most EXPED Tents.First is on the exterior of the stuff sack. Close to the EXPED logo will be the name of the tent, and you’ll find a black tag printed with the LOT #.
The fly will have it on the perimeter (i.e., Lyra & Outerspace), or if there is an EXPED logo on the door of the fly, it will be printed on the underside of the black tag with the name of the tent (i.e., Orion & Mira HL).
The inner tent will have a pocket with many tags sewn in, the small black tag with the name of the tent will have a LOT # printed on the underside.

• Tarps: Along the perimeter of the tarp, on the underside, will be a tag with the LOT #.

• Sleeping Bags: Generally, there will be a collection of tags on a sleeping bag, and among them is a small black tag along the draft collar, or at the foot end for older bags.

• Mats: On newer mats, the LOT # is printed near the valve(s) along the outer seam. For 2-D (backpacking) mats this is on the bottom, and for 3-D (basecamp) mats it is on the side wall above/between the valves. On our older “twist-valve” mats, the LOT number will be on a small black tag on the stuff sack near the name of the product, or on the outlet of the pump-bag. If you cannot locate the LOT number of your mat, please let us know.

• Pillows: There are two styles of pillows, pillows with removable air bladders (i.e., Down, Mega) that do not have LOT # printed; and pillows like our mats (i.e., Air Pillow, Air Pillow UL, Versa, Ultra) that will have it printed on the bottom of the pillow at the center along the seam.

• Backpacks: on the shoulder harness there are two small black tags, by the slider on the left side (if you are wearing the pack). One indicates the size/style, the other has the LOT #. This also applies to duffle bags that can be converted to be worn as a backpack.

• Pack sacks / pumpbags / drybags: At the roll top closure there is a black tag that indicates the size of the item, and under is printed the LOT #. Some packsack items do not have LOT #s associated with them.

• Hammocks: In most cases you’ll find a black tag on the inside of the pouch the hammock comes in, or it will be attached to the hammock.