Privacy policy
This Privacy Policy was last revised on 03 / 01 / 2023 (“Effective Date”).
Exped USA and its subsidiaries (collectively “Exped USA”, “we”, “our”, and “us”) are committed to protecting and maintaining your privacy. If you are a consumer in the United States, this privacy policy (“Privacy Policy”) is designed to help you understand how we use your Personal Information when you visit or make a purchase from www.expedusa.com (the “Website”).
Exped USA and/or its affiliates may have different privacy policies that apply to certain specific situations, such as for specific products, services, and websites for consumers outside of the United States. If you were given a different privacy statement or policy, those policies or statements—not this Privacy Policy—will apply to the specific situation. This Privacy Policy does not apply to websites, applications, or services that display or link to other privacy policies.
“Personal Information” is any information that can be used to identify you or that we can link directly to you (or your household, under some privacy laws). Under some privacy laws, Personal Information may also include information that indirectly identifies you. For the purposes of this Privacy Policy, Personal Information includes “Personal Data” as that term is defined under applicable locations’ privacy laws.
Personal Information may also include information considered sensitive in some locations, such as financial account information, or geolocation. Where local law requires, we will obtain your consent to process such sensitive Personal Information.
For the purposes of this Privacy Policy, “processing” means any operation or set of operations which is performed on Personal Information or on sets of Personal Information, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this page. If we make material changes, we will provide you with notice through the Website or through other means, such as email. We encourage you to review this Privacy Policy whenever you access the Website or otherwise interact with us to stay informed about our privacy practices and the ways in which you can exercise choice over these practices. The practices described in this Privacy Policy are subject to applicable laws in the United States only; this means that we only engage in the practices described below in a particular location if permitted under the laws of that location.
Please take a moment to review our policies and practices described below. If you do not agree with this Privacy Policy in general or any part of it, you should not access the Website.
1. HOW WE COLLECT, PROCESS, AND USE YOUR PERSONAL INFORMATION
The Personal Information we collect varies based on how you interact with us, which products and services you use, and the choices you make. We collect and process Personal Information about you with your consent and/or as necessary to provide the products and services you use, to operate our business, to meet our contractual and legal obligations, to protect the security of our systems and our customers, or to fulfill other legitimate interests.
When you visit the Website or contact us for customer support, we collect your Personal Information in various ways, including information you provide directly, information collected automatically, and information collected via third-party data sources. We may combine the Personal Information we collect across different communications and contact channels, such as combining data processed online with information provided offline.
When you are asked to provide Personal Information, you may decline. But if you choose not to provide information that is necessary for certain products or features, those products or features may not be available or function correctly.
The table below sets forth how we have collected and used use your Personal Information in the preceding 12 months and how we may collect and use your Personal Information generally.
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Categories of Personal Information We Process and Examples |
How and Why We Collect Your Personal Information |
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Identity and Contact Information, such as: · First and last name; · Billing address; · Shipping address; · Email address; · Phone number |
We may collect these pieces of Personal Information from: · You directly. We may process these pieces of Personal Information in order to:
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Website usage information, such as: · IP address; · Browser type, version, and language; · Cookie information; · Time zone; · Search terms used; · What sites or products you view; · How you interact with the Website. |
We may collect these pieces of Personal Information from: · You directly, when you access the Website using cookies, log files, web beacons, tags or pixels; and/or · Your devices.
We may process these pieces of Personal Information in order to:
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Financial data, such as: · Payment data; and/or · Credit card numbers. |
We may collect these pieces of Personal Information from: · You directly. We may process these pieces of Personal Information in order to:
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Processing Using Website Tracking
We use Google Analytics, which is a web analytics tool, to help us understand how users engage with the Website. Google Analytics tracks your activity on our site (i.e. the pages you have seen and the links you have clicked on) and helps us measure how you interact with the content that we provide. This information is used to compile reports and to help us improve the Website. The reports disclose website trends without identifying individual visitors. You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/, and exercise the opt-out provided by Google by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page by going to http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of some targeted advertising using the below links:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at : http://optout.aboutads.info/.
2. WHERE AND WHY WE TRANSFER OR DISCLOSE YOUR PERSONAL INFORMATION
We may disclose your Personal Information with selected third-party recipients to help us provide our services and fulfill our contracts with you. These categories of recipients may include:
- Payment processors to fulfill orders you make on the Website;
- Shipping companies to fulfill orders you make on the Website;
- Cloud storage providers to store the Personal Information you provide and for disaster recovery services;
- Service providers that provide us with customer relationship management services;
- Services providers that provide us with survey services;
- Service providers that provide us with market research and digital marketing services;
- Agents and suppliers that provide us with technology and other professional services;
- Distributors of our products and services;
- Sales management services providers that provide us with SaaS services;
- Services providers including that provide us with invoicing services;
- Our professional advisors, auditors and business partners; and
- Support providers to provide customer support services.
Exped USA may also disclose your Personal Information: (i) if we are required to do so by law (e.g., in order to comply with a judicial proceeding, court order or other legal obligation or government inquiry); (ii) if we believe that it is necessary to enforce or apply our terms of use and other agreements or otherwise protect and defend the rights, property or safety of Exped USA or that of our customers; or (iii) to any entity that acquires any part of Exped USA’s current operations by way of merger, de-merger, acquisition, reorganization, or sale of assets.
Service providers acting on our behalf must agree to treat your Personal Information with the same or better protection described in this Privacy Policy and will only process Personal Information as necessary to perform their functions in a manner consistent with this Privacy Policy, other applicable privacy statements, and as explicitly permitted or required by applicable laws.
Exped USA does not sell Covered Information as defined under Nevada law. Exped USA does not sell Personal Information. For the purposes of California law, Exped USA do not sell—and has not sold in the past 12 months—Personal Information of California residents, including those under age 16.
3. HOW LONG WE KEEP YOUR PERSONAL INFORMATION
When you place an order through the Website, we will retain your Personal Information for our records unless and until you ask us to erase this information.
We will otherwise keep your Personal Information for as long as is necessary for the business purposes for which your Personal Information was processed. The length of time we keep your Personal Information may vary depending on our regulatory obligations (e.g., compliance with financial, tax, employment, and social security regulations), and our need to establish, exercise, or defend legal claims. Additionally, we follow our contractual rights and responsibilities with respect to processing and retaining Personal Information. Please note that, if we process your Personal Information on the legal basis of your consent and you withdraw your consent, your Personal Information will not be kept unless we are required to keep your Personal Information under applicable law.
4. YOUR RIGHTS
You may have certain rights under your location’s privacy laws with respect to some or all of your Personal Information, including the following:
- To request access to your Personal Information;
- To request that we correct or delete your Personal Information;
- To request that we restrict or block the processing of your Personal Information;
- To object to the sale or sharing of your Personal Information;
- To provide your Personal Information directly to another person or entity (also called the right of data portability);
- When we previously obtained your consent, to withdraw consent to processing;
- To request information about the categories of Personal Information collected, including the sources, purposes, disclosures to third parties, including disclosure made for business purposes;
- The right to complain to any applicable data protection supervisory authority, agency, or other governmental authority.
How to Exercise Your Rights
To exercise any of these rights above, please contact us through the contact information below. If we cannot verify your identity, we may ask for additional information from you, and we will use that additional information only to verify your identity. After verifying your identity, we will respond to your request consistent with applicable law. In some locations, your authorized agent may also submit a request to exercise the your rights. In such cases, we may require the authorized agent to provide the agent’s contact information, information verifying the agent’s identity, and a signed letter of authorization from you that provides your agent with the authority to direct the handling of your Personal Information.
Please note that these rights might be limited, for example, where fulfilling your request would harm other individuals or company trade secrets or intellectual property, where there are overriding public interest reasons, or where we are required by law to retain your Personal Information.
In the event that you wish to make a complaint about how we process your Personal Information, please contact us at questions@expedusa.com and we will handle your request as soon as possible. Even if you make a complaint to us, you may always make a complaint with the relevant authority in your location.
5. HOW WE KEEP YOUR PERSONAL INFORMATION SECURE
Exped USA is committed to ensuring the security of your Personal Information. To prevent loss, misuse, alteration, theft, unauthorized access, and unauthorized disclosure of Personal Information, we have put in place appropriate physical, technical, administrative, and organizational safeguards.
Where we have given you (or where you have chosen) a password that enables you to access certain parts of the Website, you are responsible for keeping this password confidential.
Unfortunately, the transmission of information over the internet is not completely secure. We cannot guarantee the security of your Personal Information.
6. HOW WE USE COOKIES
What is a Cookie?
We use various technologies to operate our Website and collect information, including cookies and web beacons (collectively, “Cookies”). A cookie is a text file containing small amounts of information stored on your computer’s hard drive when you visit a webpage. Session cookies are erased when you close your web browser or browser tab. Persistent cookies remain on your hard drive until they expire or are deleted. Cookies will also be set by third parties operating on our behalf (e.g. to help us analyze web traffic or to improve your web navigation experience).
Types of Cookies We Use
We use the following types of cookies on the Website to help us analyze web traffic, to improve your web experience, and to better target our marketing of products and services:
- Strictly necessary cookies, which are essential in order to enable you to move around the Website and use its features;
- Performance cookies, which collect information about how you use the Website, for instance which pages you visit most often;
- Functionality cookies, which allow the Website to remember choices you make (e.g. remembering your user name, language or the region you are in) and provide enhanced, more personal features; and
- Advertising cookies, which are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.
To analyze traffic on the Website, an ID is assigned in these cookies to help us uniquely identify you during your session or upon repeated visits to the Website.
Why We Use Cookies
By gathering and remembering information about your Website preferences through cookies we can provide a better web and marketing experience. Specifically, cookies enable us to:
- Tailor the Website’s operation to your needs, likes and dislikes;
- Provide an automated log-in process as a convenience for previously registered customers, ensuring that you will be identified accurately and linked with your registration data;
- Ensure you are not surveyed multiple times during your visit(s) to an Exped USA website; and
- Provide a better web experience by letting us monitor what is working and what is not.
Third-Party Cookies
We also partner with third-party advertising networks to either display advertising on the Website or to manage our advertising on other sites. You may receive advertisements based on information relating to your access to and use of the Website and other websites or online services on any of your devices, as well as on information received from third parties. Our advertising network partners may place or recognize a unique cookie on your browser, including through the use of pixel tags. They also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop.
How to Manage Cookies
As a user you have the ability to accept or decline the use of cookies. Where required by law, Exped USA indicates its use of cookies through a prominent banner on the Website. Cookies can be disabled and/or removed using functionality built into most web browsers and you can refuse to accept cookies by activating this setting on your browser. You can also set up your web browser to notify you of cookie placement requests, to ask for permission to accept them, or to decline cookies completely. For information on how to adjust your browser regarding cookies, please visit:
Microsoft Edge: https://docs.microsoft.com/en-us/microsoft-edge/devtools-guide-chromium/storage/cookies
Firefox: https://support.mozilla.org/en-US/kb/block-websites-storing-cookies-site-data-firefox
Chrome: https://support.google.com/chrome/answer/95647?hl=en
Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
Opera: https://www.opera.com/browser/tutorials/security/
Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.
You may also visit the Network Advertising Initiative’s opt-out page at http://optout.networkadvertising.org/#!/ to learn how to opt-out of third-party, interest-based targeting cookies.
If you choose to decline cookies, parts of the Website may be unavailable to you.
7. ADDITIONAL INFORMATION
Links to Third-Party Websites
Links to third-party websites are provided solely as a convenience to you. If you use these links, you will leave the Website. Exped USA has not reviewed, does not control, and is not responsible for these websites, their content or their privacy statement. Thus, we do not endorse or make any representations about them, any information, software or other products or materials found there, or any results of using them. If you decide to access any of the third-party sites linked to Exped USA’s website, you do so entirely at your own risk and acknowledge that there might be risks that are not controlled or otherwise related to Exped USA’s activities.
Use of the Website by Minors
The Website is not directed to individuals under the age of sixteen (16), and we do not knowingly collect Personal Information from individuals under 16. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
8. CONTACT US
If you wish to contact Exped USA regarding your Personal Information or this Privacy Policy, please contact us by one of the methods listed below:
Email: service@expedusa.com
Mail: EXPED LLC
1142 Broadway, Suite 400
Tacoma, WA 98402
United States
Phone: +1 866-326-4586