EXPED USA is growing! We are seeking a qualified candidate to join our customer service team. Job description and contact info below:
Consumer and Warranty Services Specialist
Who is Exped?
EXPED USA is a subsidiary of the outdoor brand, EXPED AG of Zurich, Switzerland. With an office in Tacoma, Washington, our small team works as a distributor (sales, marketing, customer service, shipping, logistics) of EXPED’s tents, sleeping mats, sleeping bags, backpacks and other innovative outdoor gear.
The ideal candidate will have:
- Two or more years outdoor industry customer service experience
- Or two or more years retail experience in outdoor specialty shops
- Excellent written and verbal skills
What Will You Do?
Responsibilities include, but are not limited to:
- Evaluating, testing and repairing Exped products
- Accurate order entry and shipment processing
- Responding to consumer emails in a timely manner
- Resolve customer warranty claims
- Provide phone support for EXPED customers
- Processing warranty replacements and customer credits
- Facilitate the shipping of returns and parts
- Become knowledgeable about all aspects of Exped’s product line
- Assist in developing and improving processes/procedures
- Assist with Dealer Service duties as required
- Responsible for opening and closing office.
All duties and tasks will be performed in a positive and professional manner, according to Exped LLC policies and procedures.
- Excellent computer skills (Microsoft Office and order management systems)
- Strong organizational and communication skills
- Strong data entry skills
- Teamwork and flexibility are crucial to this position
- Job location – Tacoma, WA
- This position reports to Customer Service Manager
- Non-Exempt position
- Industry Competitive salary
- Medical and dental insurance paid
- Paid vacation
Resumes can be submitted by email (firstname.lastname@example.org) or mailed (1142 Broadway Suite 400, Tacoma, WA 98402) No phone calls, please.
1142 Broadway Suite 400 Tacoma, WA 98402
Phone 866.326.4586 | Fax 866.633.2406 |www.expedusa .com |