EXPED USA is hiring a Consumer and Warranty Services Specialist

EXPED USA is hiring a Consumer and Warranty Services Specialist

EXPED USA is growing! We are seeking a qualified candidate to join our customer service team. Job description and contact info below:


Consumer and Warranty Services Specialist

Who is Exped?

EXPED USA is a subsidiary of the outdoor brand, EXPED AG of Zurich, Switzerland. With an office in Tacoma, Washington, our small team works as a distributor (sales, marketing, customer service, shipping, logistics) of EXPED’s tents, sleeping mats, sleeping bags, backpacks and other innovative outdoor gear.

The ideal candidate will have:

  • Two or more years outdoor industry customer service experience
  • Or two or more years retail experience in outdoor specialty shops
  • Excellent written and verbal skills

What Will You Do?

Responsibilities include, but are not limited to:

  • Evaluating, testing and repairing Exped products
  • Accurate order entry and shipment processing
  • Responding to consumer emails in a timely manner
  • Resolve customer warranty claims
  • Provide phone support for EXPED customers
  • Processing warranty replacements and customer credits
  • Facilitate the shipping of returns and parts
  • Become knowledgeable about all aspects of Exped’s product line
  • Assist in developing and improving processes/procedures
  • Assist with Dealer Service duties as required
  • Responsible for opening and closing office.

All duties and tasks will be performed in a positive and professional manner, according to Exped LLC policies and procedures.

Required Skills:

  • Excellent computer skills (Microsoft Office and order management systems)
  • Strong organizational and communication skills
  • Strong data entry skills
  • Teamwork and flexibility are crucial to this position

Additional Information:

  • Job location – Tacoma, WA
  • This position reports to Customer Service Manager
  • Non-Exempt position
  • Industry Competitive salary
  • Medical and dental insurance paid
  • Paid vacation

Resumes can be submitted by email (hr@expedusa.com) or mailed (1142 Broadway Suite 400, Tacoma, WA 98402) No phone calls, please.



1142 Broadway Suite 400 Tacoma, WA  98402

 Phone 866.326.4586 | Fax 866.633.2406 |www.expedusa .com |

Back to blog