Warranty Services Specialist
Who is Exped?
EXPED USA is a subsidiary of the outdoor brand, EXPED AG of Zurich, Switzerland. With an office in Tacoma, Washington, our small team works as a distributor (sales, marketing, customer service, shipping, logistics) of EXPED’s tents, sleeping mats, sleeping bags, backpacks, and other innovative outdoor gear.
What Will You Do?
As a member of the Customer Service team, the Warranty Services Specialist will be responsible for receiving and processing customer repairs and returns. This role will also provide a high level of service and support to Exped’s customers.
The ideal candidate will have the following qualifications:
- Two years or more experience in Outdoor Industry customer service or retail sales
- Two years or more experience in warranty and repairs services
- Excellent written and verbal skills
Responsibilities include, but are not limited to:
- Evaluating, testing, and repairing Exped products
- Processing warranty replacements and customer credits
- Facilitate the shipping of returns and parts
- Resolve customer warranty claims
- Maintain a clean and organized repair shop
- Maintain inventory of parts and repair supplies
- Manage warranty returns reports
- Become knowledgeable about all aspects of Exped’s product line
- Assist in maintaining company databases
- Assist in developing and improving processes/procedures
- Responsible for opening and closing office.
- Assist with other Customer Service duties as required
- Support Sales and Marketing as required
All duties and tasks will be performed in a positive and professional manner, according to Exped LLC policies and procedures.
- Job location – Tacoma, WA
- This job is an office position in Tacoma, WA
- This position reports to Director of Operations
- Industry Competitive salary
- Medical and dental insurance paid
- Paid vacation
Resumes can be submitted by email (firstname.lastname@example.org) or mailed (1142 Broadway Suite 400, Tacoma, WA 98402) No phone calls, please.
1142 Broadway, Suite 400, Tacoma, WA 98402
www.expedusa .com |email@example.com