EXPED USA is hiring a Warranty Services Specialist

EXPED USA is hiring a Warranty Services Specialist

Warranty Services Specialist

Who is Exped?

EXPED USA is a subsidiary of the outdoor brand, EXPED AG of Zurich, Switzerland. With an office in Tacoma, Washington, our small team works as a distributor (sales, marketing, customer service, shipping, logistics) of EXPED’s tents, sleeping mats, sleeping bags, backpacks, and other innovative outdoor gear.


What Will You Do?

As a member of the Customer Service team, the Warranty Services Specialist will be responsible for receiving and processing customer repairs and returns.  This role will also provide a high level of service and support to Exped’s customers.

The ideal candidate will have the following qualifications:

  • Two years or more experience in Outdoor Industry customer service or retail sales
  • Two years or more experience in warranty and repairs services
  • Excellent written and verbal skills

Responsibilities include, but are not limited to:

  • Evaluating, testing, and repairing Exped products
  • Processing warranty replacements and customer credits
  • Facilitate the shipping of returns and parts
  • Resolve customer warranty claims
  • Maintain a clean and organized repair shop
  • Maintain inventory of parts and repair supplies
  • Manage warranty returns reports
  • Become knowledgeable about all aspects of Exped’s product line
  • Assist in maintaining company databases
  • Assist in developing and improving processes/procedures
  • Responsible for opening and closing office.
  • Assist with other Customer Service duties as required
  • Support Sales and Marketing as required

All duties and tasks will be performed in a positive and professional manner, according to Exped LLC policies and procedures.

Additional Information:

  • Job location – Tacoma, WA
  • This job is an office position in Tacoma, WA
  • This position reports to Director of Operations
  • Industry Competitive salary
  • Medical and dental insurance paid
  • Paid vacation

Resumes can be submitted by email (hr@expedusa.com) or mailed (1142 Broadway Suite 400, Tacoma, WA 98402) No phone calls, please.



1142 Broadway, Suite 400, Tacoma, WA 98402

 www.expedusa .com |hr@expedusa.com

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