General FAQs

I found a product I want on but I don’t see it listed on Where can I purchase it in the U.S.? is our global site and displays all the gear that is offered in the global product assortment. Not every item listed is available in all countries, and only the products listed on are available in the United States.


It’s been several days since I submitted my pro application, how do I know when I’ve been approved?

Occasionally our “welcome” emails get blocked by email servers or get re-directed out of your main inbox. We recommend adding EXPED USA ( to your list of email contacts to ensure you receive emails from us in the future.

If your application has been approved, you can log into your EXPED customer account any time to begin shopping with your pro discount.

Feel free to reach out to with any questions.


I need a replacement part for my Exped product.

For customers in the USA, please send us your information by filling out our Warranty and Repair Service Request form. Please describe what part you need in the “Description of Issue” box. Whenever possible, please specify the size, name, and color of your product, as this may be necessary in order to send the correct part(s).

For customers outside of the US, please contact your region’s local distributor for assistance. A complete list of Exped distributors can be found at the bottom of this page:


I love your gear. Who do I contact concerning potential collaborations/donations/sponsorships?

For those outside of the USA, please email

For those located in the U.S., feel free to email our marketing department at  If you or your organization may be a good fit for EXPED and our own goals & initiatives, a member of our team will reach out to you.

Please understand that we cannot respond to everyone who contacts us about sponsorships, donations, and collaborations. EXPED USA is a small organization. Because our emphasis is on developing and building gear of the highest quality, we simply don't have the resources to support all the expeditions and individuals who contact us each week.