Contact Information

First Name *

Last Name *

Email *

Phone *

Shipping Address *

Address Line 2

City *

State *

Postal/ZIP Code *

Country *

Product Information

Product Category *

Product Name *

Ex: MegaMat 10, Verglas 40, Ultra 3R, etc.

Product Size

Ex: M, MW, LW, LW+, etc.

Product Color *

LOT Number

Where is the LOT number? Read our quick reference guide below this form on finding the LOT number for your EXPED product.

Date of Purchase

Description of Issue *

Where did you purchase the product?

Proof of Purchase

Proof of purchase: Receipt, packing slip, invoice, etc.

Photo of Issue

Photo of issue: Maximum upload file size 30MB

Would you like to submit a service request for another product?

Product #2

Product category *

Product Name *

Ex: MegaMat 10, Verglas 40, Ultra 3R, etc.

Product Size

Ex: M, MW, LW, LW+, etc.

Product Color *

LOT Number

Date of Purchase

Description of Issue *

Where did you purchase the product?

Proof of Purchase

Receipt, packing slip, invoice, etc.

Photo of Issue

Maximum upload file size 30MB

Would you like to submit a service request for another product?

Product #3

Product category *

Product Name *

Ex: MegaMat 10, Verglas 40, Ultra 3R, etc.

Product Size

Ex: M, MW, LW, LW+, etc.

Product Color *

LOT Number

Date of Purchase

Description of Issue *

Where did you purchase the product?

Proof of Purchase

Proof of Purchase: Receipt, packing slip, invoice, etc.

Photo of Issue

Maximum upload file size 30MB

Would you like to submit a service request for another product?

Product #4

Product category *

Product Name *

Ex: MegaMat 10, Verglas 40, Ultra 3R, etc.

Product Size

Ex: M, MW, LW, LW+, etc.

Product Color *

LOT Number

Date of Purchase

Description of Issue *

Where did you purchase the product?

Proof of Purchase

Receipt, packing slip, invoice, etc.

Photo of Issue

Maximum upload file size 30MB

Would you like to submit a service request for another product?

Product #5

Product category *

Product Name *

Ex: MegaMat 10, Verglas 40, Ultra 3R, etc.

Product Size

Ex: M, MW, LW, LW+, etc.

Product Color *

LOT Number

Date of Purchase

Description of Issue *

Where did you purchase the product?

Proof of Purchase

Receipt, packing slip, invoice, etc.

Photo of Issue

Maximum upload file size 30MB

Cleanliness agreement *

By clicking this box, I agree that if I’m returning a product to EXPED USA, it is clean and dry. I acknowledge that EXPED USA reserves the right to return items that are deemed excessively dirty without repair.

Thanks for getting in touch!

A member of our Customer Service Team will reach out with next steps regarding your service request soon.

Please allow us 2-3 business days to get back to you. If you do not receive a follow-up email within this timeframe, please check your junk or spam folder.

Have a great day!

Thanks for getting in touch!

A member of our Customer Service Team will reach out with next steps regarding your service request soon.

Please allow us 2-3 business days to get back to you. If you do not receive a follow-up email within this timeframe, please check your junk or spam folder.

Have a great day!

Warranty & Repair Service Request

Contact Information

Product Information

Product #2

Product #3

Product #4

Product #5

Thanks for getting in touch!

Thanks for getting in touch!

Collection: URBAN PACKS

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